Croatia is a central player in Europe’s hospitality Industry [ugostiteljstvo] due to the country’s vibrant tourism sector. The hospitality sector is reaping the benefits, with more than 20 million annual visitors demanding skilled workers. For waiters, chefs, and other hotel staff, foreign workers have become necessary to fill labor gaps, and so have become essential. In this blog, we take a look at the growing trend of hiring foreign workers in Croatia’s [strani radnici u hrvatskoj] hospitality sector and some advice for HR professionals on successful hiring.
Croatia’s hospitality industry [ugostiteljstvo] accounts for above 25% of GDP and counts. It is difficult for businesses to fill staffed positions in summer, for example, due to seasonal peaks.
Foreign workers have become indispensable for the following reasons:
Croatia’s local workforce often falls short of meeting the seasonal demand. Employment of foreign workers [zapošljavanje stranih radnika] ensures uninterrupted service during peak tourist seasons.
However, many foreign workers bring multilingual abilities — a big asset when catering to international tourists.
A temporary workforce without long-term commitment is what seasonal employment of foreigners [sezonsko zapošljavanje stranaca] offers to businesses which is in line with Croatia’s tourism-driven cycles.
Croatia’s labor laws [zakon o radu] and regulations will leave HR professionals and recruiters wading to find their way. Here’s a step-by-step guide to the employment of foreign workers [zapošljavanje stranih radnika]:
EU and national labor laws [radno pravo] permit non-EU workers, and Croatia follows. The Ministry of The Interior has to be involved with employers who want to hire, and who need to secure, work and residence permits for foreigners [boravišna dozvola za strance]/ non-EU nationals.
Platforms like LinkedIn, EURES, and local job portals such as Posao.hr are effective for advertising roles like waiter or seasonal staff positions, including a job waiter in Zagreb [Posao konobar Zagreb].
The process can be streamlined if it’s done through an international hire recruitment agency [agencija za zapošljavanje]. They often assist in candidate sourcing, documentation, and onboarding.
Offer competitive wages, accommodation, and cultural exchange opportunities to attract top talent.
Croatia’s backbone is waiters [Konobar] and hospitality [ugostiteljstvo] services. Customer satisfaction and business success rely on the ability of a waiter [Konobar] to serve the customer in the best way. For example, in bustling cities like Zagreb, job waiter [Posao konobar Zagreb] roles often demand language proficiency, quick adaptability, and a customer-first attitude.
HR managers should prioritize the following when recruiting for waiter roles:
Seasonal businesses have practical seasonal employment [Sezonsko zapošljavanje]. An indication of how much Croatia is relying on foreign labor, Croatia’s Ministry of Tourism and Sport says more than 30,000 seasonal permits were issued to foreign workers in 2023 alone.
While foreign workers [strani radnici] bring immense value, challenges like cultural integration, language barriers, and compliance with labor laws [radno pravo] can arise. HR specialists can address these through:
Numerous Croatian businesses have set examples of successful integration of foreign workers. For instance, the seasonal employment of foreigners [sezonsko zapošljavanje stranaca] has helped high-end resorts on the Dalmatian coast to keep up high service standards.
The success of these businesses is attributed to streamlined hiring practices, attractive compensation packages, and robust training programs. The HR professionals and job seekers can relate to their motto, “We are hiring talent to elevate experiences. [Zapošljavamo talente da poboljšamo iskustva]”
Foreign workers have built Croatia’s booming hospitality industry. By addressing labor shortages, they are enriching customer experience and supporting seasonal demands, they are helping the industry grow. Hiring a worker effectively and taking advantage of the seasonal employment of foreigners [zapošljavanje stranaca] can make operational excellence a reality for HR professionals and recruiters in this high-change sector.
By fostering inclusivity and implementing best hiring practices, Croatia’s hospitality industry can continue to flourish and set global benchmarks.
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